Experience: 10 years in customer experience and implementation management

Specialties: Implementation rollout, User adoption, Client relationship management

Certifications: Certified Customer Experience Professional, AI Implementation Specialist

Sophia ensures seamless transitions as clients adopt new AI systems. Her background in both customer success and technical implementation gives her a unique perspective on balancing technological sophistication with practical usability. Sophia leads our knowledge transfer protocols, ensuring clients not only receive powerful AI solutions but also develop the internal capabilities to leverage and maintain these systems long-term.